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The Problem Wasn’t the People—It Was the Process. And It Was Costing Hours Every Single Day.A Confidential Client of ours in healthcare financial services hired a vendor to design a custom line-of-business application. The application was meant to improve the core business function: collecting receivables for hospitals and clinics.Unfortunately, the vendor's lack of experience in business process design, combined with a lack of accounting knowledge,...

A lot of us in the IT world have been aware of an upcoming change to one of the most heavily used business applications, Outlook. Most business users spend a significant amount of time during their business day on using Outlook on their computers and mobile devices. So, this change that is being rolled out by Microsoft is a very big for the business community....